Quality references superiority, a level of excellence beyond
the norm. Its definition is simple and yet it can be one of the
most daunting aspects of business. In today's results-oriented,
bottom-line focused business culture, you cannot do without a
quality program to ensure that you're doing things right the
superiority becomes your standard.
It goes well beyond documentation, processes and philosophy. Quality is
a way of life. Like any living thing, it can strengthen and grow with the
right resources and in the right nurturing environment. And if neglected,
it will die. The choice is yours.
We've all witnessed major changes in quality management approaches
during the last 10 years. Traditionally, everyone established
quality assurance and quality control programs to satisfy basic
industry and consumer standards. Quality was generally defined
as "meeting the specification." Too often the internal
business needs of an organization received secondary, if any,
Quality management should address both the external requirements
and internal goals of a company. Quality is a fundamental performance
parameter that must be integrated with budget, schedule and safety
goals and objectives.
PSG has the capability and experience to help you improve quality
and overall management performance, while maintaining compliance
with regulatory and customer standards.
PSG can help improve your quality management program in several
• PSG will assess your business management and quality programs
and processes to develop the most efficient overall approach.
Our review is objectively driven by experience to help institute
process improvements that benefit your bottom line.
• PSG will minimize impacts to ongoing operations while collecting
and assessing corporate information and processes for improvement
• PSG has just the right professionals to help implement your new
or improved quality program after development of your management
In addition to having hands-on expertise in various industries
and having faced industry-related challenges every day, PSG's
staff are also experienced in all aspects of business including
finance and accounting, human resources, marketing and sales,
and administration and executive leadership. Our staff understand
the challenges you face every day.
Total Quality Management
We all know that total quality management (TQM) is not just a
fad; it's here to stay as an integral part of every industry.
Auditors, customers and investors alike want to know that you
have a documented, instituted quality program at all levels within
Since its inception in the early 1950's different approaches
and methodologies have been developed and heralded as “the
best,” but the basics of TQM remain ingrained in business
today because organizations that institute quality programs are
more likely to improve proactively and have sustained, measurable
Whether you are looking to improve your existing quality assurance
program or looking to improve your processes with quality as
a central focus, PSG can provide the tools, techniques, methodologies
and concepts to build an effective and successful quality management
PSG's staff have the expertise to offer a wide range of services.
PSG can assess your current situation, analyze where a quality
program will benefit your organization and recommend what is
right for you in your industry. We can build a quality program
management office from the ground up, or we can perform something
as simple as assessing your existing quality documentation to
determine how it is applied throughout your organization.
It's sought after by organizations worldwide, it's desired by
potential customers and it's the standard that some will require
just to consider working with you. But can you effectively manage
the certification process, in addition to your normal day-to-day
activities and responsibilities? PSG can help.
We thoroughly understand ISO through years of experience working
for and consulting with government and quasi-governmental agencies
and private sector organizations. Our experience provides a significant
understanding of the challenges faced during the certification
process. We know how to overcome these challenges through best
practices, the application of appropriate methodologies and tools,
and managing the documentation.
Through methodical gap analysis, we will help you identify an
appropriate management system, design an implementation plan
and document your quality process to demonstrate your organization's
effectiveness. PSG will be there through the entire process to
ensure its success.