Did you hear about the judge who sued his dry cleaners for $54
million because they lost his pants? Ultimately, the case was
dismissed. But the legal battle - because of the "Satisfaction
Guaranteed" sign displayed in the store - cost the small
business owners an estimated $100,000 in legal fees over the
course of two years.
best claim is
Disputes happen. When the time comes, we'll
help you resolve them. But we'd rather help you learn to avoid them altogether.
In every industry, for both government and commercial organizations,
and on both large and small projects, disputes happen. It's important
to note that many claims are perfectly legitimate, and that many
can be quickly and successfully resolved with minimal and even
no cost to the parties involved. The key to making this happen
is the earliest possible detection of issues with a solid foundation
of evidence to back up a claim.
PSG provides claims management services so our clients can focus
on their core business. And, not surprisingly, that results in
Claims management begins early
Project management doesn't begin when a project is suddenly over
budget or behind schedule. And claims management doesn't begin
with a claim. It begins at the very inception of the project,
in the request for proposal and contract phases. Contracts must
be built to protect you, as well as those with whom you're contracting.
An organization that puts unreasonable restrictions on how you
can protect yourself in the event of a dispute might be an organization
you'd rather not work with at all. Enlisting PSG professionals
in the earliest stages of a project will help things run as smoothly
as possible, and prevent misunderstandings that can escalate
and spiral out of control.
An ounce of prevention…
can save you thousands - even millions - of dollars! We offer
our clients thorough, customized training in claims avoidance.
Based on your specific industry, applications, project and situation,
we'll teach your staff how to minimize the likelihood of claims
and keep your projects and programs on schedule and on budget
With proper training, your staff can proactively prepare you
to confidently defend yourself against a claim or to prove entitlement
in a claim on your behalf in an accelerated manner.
No project is perfect
Even a well managed project can encounter disputes. Site conditions
may change. A schedule acceleration that sounds like a great
accomplishment may cause materials procurement nightmares months
later. Things like weather delays, on-site accidents, staff turnover,
permitting backlog and good old-fashioned politics can quickly
throw a project way off course.
PSG thoroughly and efficiently evaluates and investigates all
types of environmental and construction claims to accurately
identify the root cause of the issue, assist in assigning liability
and calculate damages.
Based on your business objectives and desired outcome, we'll
recommend a claims management strategy, and help you implement
it and refine it along the way as needed.
PSG offers customized services for each client's particular needs
and situation, including:
• evidence management
• expert witness reports/testimony
• assistance with discovery
• change order analysis
• event reconstruction/cause of loss
• alternative dispute resolution
• calculation of damages
• forensic analysis
• claim preparation and evaluation
• schedule analysis
• records auditing
• litigation support
When the potential for a complex claim arises, you need a knowledgeable
and experienced team to hit the ground running. PSG's consultants
have experience in your industry, using your applications, following
your processes and working on projects just like yours.
With backgrounds in contract administration, construction, scheduling,
cost estimating, project management, project controls, claims
and litigation management, procurement, proposal development,
negotiation, subcontractor management and accounting, our professionals
are familiar with both common and not-so-common situations and
requirements, and they'll tirelessly apply their expertise on